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It may be hard to define, but there is a real phenomenon here. Call it what you like &emdash; 'social capital' seems to make a difference. The authors of the study agree that, just because 'collective efficacy' matters, it doesn't mean we should ignore inequality. Even so, their findings confirm the central importance that social capital can play in the success or failure of neighbourhoods. And behind this sense of trust was what they called "the willingness of local residents to intervene for the common good". There are other ways of describing the elusive concept that is increasingly important in UK politics, defined by Tony Blair as "the foundation of social solidarity on which any successful society depends". It is the same idea defined by the American economist Robert Putnam as "networks, norms and trust that facilitate co-ordination and co-operation for mutual benefit". You can recognise similar concepts in Francis Fukuyama's 'trust', David Selbourne's 'duty' and Amitai Etzioni's 'communitarianism'. These networks imply a diversity of paid and unpaid activities. Yet, despite this and despite the critical importance of building social capital to support employment, welfare authorities tend to have a much more narrow view about what constitutes work. Governments do not like giving money away, so work means paid work. It does not usually include neighbourly child care, basic environmental clean-up, looking after elderly neighbours, neighbourhood watch, or all those other social capital-building jobs which desperately need doing to drag the whole community back into mainstream society - but which just don't happen to be paid in money. This is the sector described by the futurist Hazel Henderson as the 'love economy', and it's very necessary. The trouble is that this kind of work is not included in the official picture, even though it might be vital for the market economy that it is done well. The American writer Alvin Toffler asks executives what it would cost them if their employees had never been toilet-trained. The main economy depends on this community and family infrastructure: it just never measures it, nurtures it or takes much notice of it. "Building social capital will not be easy," says Putnam at the end of his book, and the problem &emdash; like Keynes' economic problem &emdash; has still not been solved. On the other hand, it has unleashed a range of initiatives ranging from decentralising local government services, as in the case of Islington, or democratic functions as in the case of South Somerset and Kingston &emdash; right through to community planning, community development trusts, neighbourhood watch, community banking and so on. It isn't that policy-makers have been doing nothing; they just haven't found the silver bullet. You can see some awareness of social capital in New Labour's 'Third Way', which emphasises rediscovering people's responsibilities, and looks at ways of providing people with state support to meet them. "An inclusive society imposes duties on individuals and parents as well as on society as a whole," wrote Tony Blair. "The politics of 'us' rather than 'me' demands an ethic of responsibility as well as rights This is the foundation of social solidarity on which any successful society depends." As if to confirm the basic problem, Blair's pamphlet on The Third Way, from which that passage is taken, includes hopeful-sounding sections on supporting families and youth justice on the same page. But these simply beg the question: New Labour thinking on the subject tends to fall back on Singapore-style authoritarianism, in the absence of any other idea about how to change people's attitudes to their responsibilities. Things Far Eastern are out of fashion since the collapse of the markets in the region, but there is enough of a whiff of authority in Etzioni's writings on the subject to fuel more of this kind of thing. Building social capital is self-evidently about rediscovering people's responsibilities. But beyond locking them up if they fail rediscover them, there is still little consensus about how to create the conditions where people will do so. How do we build the kind of local trust that the Harvard researchers found in some Chicago neighbourhoods but not others? How do we help neighbourhoods to:
Etzioni's answer is a mixture of compulsory community service, an emphasis on responsibilities rather than rights - echoed in the Third Way - and a reform of the political system to give ordinary people a voice. He urges a return to a common morality, pointing out in a series of disturbing statistics about its disappearance that 25 per cent of Americans say they would be prepared to abandon their families for money. But this is just rhetoric. How do you return to this kind of socialisation without resorting to curfews, restrictions and heavy-handed authority, which has been roundly rejected by society in the past - and has been ineffective in prisons, schools and neighbourhoods? This is the question at the heart of communitarianism, just as it lies at the heart of the Third Way. Volunteering is clearly part of the answer, but how do
you provide it with the kind of scale necessary to approach
what is needed? The guru of the Third Way, Anthony Giddens,
suggests the American time dollars idea as one method of
approaching the problem. He also suggests "tax breaks for
hours worked in the social economy. This is how he describes
time dollars: "Volunteers who take part in charitable work are 'paid' in time donated by other volunteer workers. A computer system registers every 'time dollar' earned and spent and provides participants with regular accounts. Time dollars are tax free and can be accumulated to pay for health care as well as other health services " The result is a parallel economy, using time as the
medium of exchange, which can measure and build social
capital. This paper looks more closely at the time dollars
idea in more detail. It may not be the whole answer to this
social capital conundrum, but it is certainly worth
examining. It uses some of the principles of volunteering to
put these forgotten assets to use meeting the forgotten
needs, and it does so to make connections between people and
rebuild a sense of trust. But it goes further than that.
Time money creates a reciprocal relationship between people
and institutions, as well as between people and people,
which volunteering is not able to achieve. It allows almost
anybody in society, including the elderly and housebound, to
give something back &emdash; to make a contribution and feel
needed. And the evidence is that feeling needed is a
critical missing piece of the social capital jigsaw. There are now getting on for 200 service credit projects
running in the USA, with more in Japan, Germany and Sweden.
They have also been widely studied, notably by the
University of Maryland Center on Aging, which was
commissioned by the same foundation to evaluate the
developing idea. Cahn describes the idea as working like a
blood bank or babysitting club: "Help a neighbour and then, when you need it, a neighbour &emdash; most likely a different one &emdash; will help you. The system is based on equality: one hour of help means one time dollar, whether the task is grocery shopping or making out a tax return Credits are kept in individual accounts in a 'bank' on a personal computer. Credits and debits are tallied regularly. Some banks provide monthly balance statements, recording the flow of good deeds." The Maryland research has shown that about a third of the people taking part in time dollars have never volunteered for anything before. They also tend to stay volunteering longer than in average volunteer schemes, many of which have serious 'burn-out' problems. Time dollars have been adapted more recently by Dr Cahn so that they can be earned by young people as well, often in the poorest neighbourhoods, where volunteering has no successful track record. Time dollars record, store and find new ways of rewarding transactions where neighbours help neighbours. Earning time money tracks this good neighbourliness and encourages it, not so much because people need to earn it - most people earning time money say the work is its own reward - but because earning it provides a kind of recognition for the contribution which they make. It recognises what people do for each other, but it can also be spent. And although members will usually say they did not necessarily join to earn time money &emdash; they can give twice, in a sense, by donating their credits to others &emdash; the credits provide a sort of reward just be recognising the contribution they have made. And when they used simply to be 'recipients', it provides them with a dignity and involvement they never got before. The point is that time money is a non-market currency which does not behave in same way as market money. Everybody's time is worth the same in the time economy: old people making supportive phone calls to their neighbours earn them at exactly the same hour-for-hour rate as a rich lawyer. Disaffected 16-year-olds tutoring 14-year-olds in school all earn at the same rate. It sounds like volunteering, but its reciprocal value makes it in some ways exactly the opposite: people who were once labelled 'recipients' or' clients' become participants. They are no longer receiving charity; they are taking part. The idea originally worked like this. Members phone up their local time dollar organiser, explain what they need, and the computer matches them with a 'volunteer'. Their account is debited, and the volunteer gets credited for the time. The system brings local people together to provide services like lifts to the doctors or shops, 'grandparenting', baby-sitting, house repairs and much more. The first projects received widespread publicity in the USA and were aimed mainly at providing non-medical services for old people, but time dollars are now being brought to bear on a range of other social problems, from local economic collapse through to under-achievement in inner city schools. Their development has been helped along by a series of rulings from the US Internal Revenue Service (IRS) that they are not taxable. Time dollar earnings are not money, according to the IRS: they fall into the same category of social exchange as local baby-sitting or giving a cup of sugar to your next door neighbour. The way these service credits are used differs from place to place. In most places, less than ten per cent are actually spent. Otherwise the time money earners use them:
Time dollar projects now range from MORE in St Louis and Member-to-Member in New York City, both involving thousands of members, to local 'time banks' in cities from Honolulu to Maine. Time dollars fuel security patrols in Ohio and food banks in Washington. In Missouri, time dollar earnings are guaranteed by the state. In Miami, the system has been taken over successfully by the whole community, who trade services with each other without real dollars across Florida's deep cultural divisions. In Brooklyn, time dollars fuel a whole alternative economy for old people, including telephone bingo and bereavement counselling. Each system can cost anything up to $50,000 a year to administer, but this can be outweighed by the savings in public money &emdash; though it is often difficult to prove this directly. Research also showed that old people involved in such schemes stay healthier longer, which is why the Brooklyn Health Maintenance Organisation (HMO) Elderplan was able to offer 25 per cent discounts to health insurance in return for time dollars. By then, Miami's successful system, known as Friend to Friend, were administering as much as 12,000 hours of local volunteering a month, in 64 centres across deep racial boundaries, and paid for in time dollars. The Little Havana Activities and Nutrition Centre, for example, used to deliver 200 meals a day to housebound elderly people: four years after time dollars arrived in 1986, they were able to deliver 1,600, and the number of volunteers on their books had doubled. Why do these projects work? That remains unclear, but anecdotal evidence at least suggests that people want to give, they want to be needed, and they are uncomfortable with the idea of simply receiving from state or charitable bodies. Time money values their contribution just by measuring it, and it encourages people who are never asked to give anything back - young and old people especially - to make some kind of contribution. The idea can be developed in other areas apart from health &emdash; anywhere, in fact, where we need to transform neighbourhoods or set up a new kind of relationship between institutions and clients. Some of these new systems in the US are extremely creative in the way they link time money with problems and wasted assets:
These are all ways in which time dollars have been used to involve people in their neighbourhoods and carry out the 'real' work that badly needs doing and build the social capital that neighbourhoods depend on. Organisations can help this process along by underpinning the value of people's time dollar earnings. They can do so by providing surplus food, equipment and services - worthless in the market economy - and make them available in return for time money. In the USA, for example, as many as 15 million perfectly good computers are thrown out by American offices every year, to make way for slightly newer models; the figure for the UK is about 5m. US time dollar experiments have been able to get hold of many of these, refurbish them in a network of training centres, and sell them for time money. They use a Czech computer programme that provides a windows environment and access to the internet on a 286 computer. The same idea can apply to services that business believes are close to worthless - like restaurant meals at times when the restaurant has to stay open but customers rarely eat. Another way that organisations can underpin the value of people's time is by using local people's involvement to save them money &emdash; which they can pass on in exchange for time money credits. Elderplan's health insurance premiums (see above) is one example. But organisations like Holland & Knight are going one further. They are boosting local involvement by creating a time dollar debt that then has to be paid off. Time money works with older people because it is not charity: they are paying back for the services they receive and it gives them a sense of dignity. Conventional charity and volunteering is unable to provide that, and time money is only able to do so because it is so far removed from the market economy. Almost anybody has something to contribute, which will make them feel useful by being able to provide it: many of the people who have no other assets tend to have time &emdash; though clearly working people with families will have very little time these days. The system turns the usual balance of resources on its head. Extending that principle to a downtrodden neighbourhood, as Holland & Knight did, provided a completely different model to the usual methods of community development &emdash; the one where institutions provide grants and assume there is nothing the recipients could possibly provide in exchange which anybody could want. The time dollar debt meant both lawyers and community were working in a genuine partnership: it was not crumbs from the rich lawyer's table. And it did transform the neighbourhood in a way that simple pro bono never could. A similar idea has been tried, much more controversially, in Baltimore public housing. It means that, as well as the rent, resident families also owe up to eight hours a month in time money. This can be paid off by any member of the family, and it has the ability to revitalise an estate. This is a difficult idea to sell if it is perceived as a replacement for services that the landlords should be providing anyway. This is an idea fraught with political difficulty. There is a danger of social control about it in the wrong hands, and it is important that distant government bodies do not simply load powerless people up with a whole new kind of obligation, without safeguards and without - for example - reducing the rent in exchange. Landlords have to beware also that disputes about time money debt cannot be resolved in an old-fashioned authoritarian way, which tends to undermine the credibility of the whole idea, but by committees of the residents themselves. It is their problem, after all. But if we can find a politically acceptable way of using
time debt, it could give people something they can get
nowhere else. Because helping out locally also helps the
people who are doing it: it tackles depression and isolation
- for the people taking part as well as the recipients. It
also educates and trains, and it can make all the difference
between success and failure in a multi-million pound
development project. By charging for grants or pro bono
work, organisations are replacing noblesse oblige
with a genuine exchange. Like so many other aspects of
community self-help, time money is not a substitute for
existing services and will fail if it becomes seen as such.
Its purpose is not to replace them, but to achieve something
state services never can - to build neighbourhoods, quality
of life and active citizens. The debate about the future of work is as advanced in the UK as it is in the USA. What time money adds to this discussion is, first, a practical way of bringing some of the wasted assets to bear on all those tasks which remain undone. And second, it provides a new way of looking at global trend whereby the market economy drives out the informal jobs. It demonstrates, says Cahn, that there are also serious costs associated with failing to redefine work. If we don't broaden our definitions, we will create a world where strangers bring up our children and where poorer people living in the suburbs must commute long distances to work in menial jobs for rich people; one future is reminiscent of Soviet Russia and the other of apartheid South Africa. We can see the dangers already, of course. The challenge of time money is to set up alternative structures that can shift the emphasis, first by measuring the work in the informal economy &emdash; and then by encouraging it. There clearly is a need for a time exchange system. But would it fit into British culture in quite the same way as it does in the USA? The idea of time dollars and service credits actually began in the UK, in that Edgar Cahn developed it at the LSE, but recognising people's voluntary contribution is familiar to the British. You can see it popping out in a range of very British institutions from national insurance to the honours system. Communitarianism may have emerged from the USA and the folk memory of small town life that so dominates political thinking there, but it has also struck a chord on this side of the Atlantic. Many of us have a general fondness for the British equivalent of barn-raising, for Thomas Hardy-style rural life, close-knit working class communities facing the Blitz, 'sweat equity' and a nostalgia for Archers-style neighbourhoods gone by, whether they were real or not. British people have also shown an interest in new kinds of money, whether it is Air Miles, loyalty points or the pioneering Canadian local currency idea known as local exchange and trading systems (LETS). But although LETS uses a similar method to time dollars, it tends to aim for a different but related outcome. LETS uses a local currency, often with a distinctive local name, to help people exchange goods and services outside the main cash system. It is intended as a way of revitalising the local economy, and of building local relationships as a by-product of this. Time money is different. It is not primarily about replicating the economic system; it is about building community. LETS is about encouraging private exchanges; time money is about developing those public goods and services which charities and government agencies have traditionally been trying to create, but seem increasingly unable to do so. Time money helps build the trust and reciprocity that can rebuild neighbourhood life. The first time money scheme in the UK, Fair Shares, has opened in two sites in Gloucestershire, as a forerunner for nine linked time money projects in the county. Projects by the New Economics Foundation will be launching in Newcastle and Lewisham. Other schemes are on the stocks in Peckham and Watford, where the council has knitted the idea into their successful bid to join the government's programme to provide Better Government for Older People, announced in March 1998. Older people there will be able to earn time money by volunteering locally, by visiting, giving lifts or helping with meals on wheels and the usual neighbourhood tasks which need doing to keep other older people healthy and in their own homes. They will also be paid in time money for their work evaluating council services; in return the council will give them special privileges in council-run facilities. The scheme was picked out for an enthusiastic plug by Public Services Minister Peter Kilfoyle. Edgar Cahn visited the UK in October 1997 for the first time since his term at the LSE, invited over by the Urban Health Partnership and the New Economics Foundation for a series of seminars for local government officers and community activists. There is also political backing for the idea. Tony Blair's Social Exclusion Unit has supported the idea of schemes which can boost local volunteering, and Liberal Democrat leader Paddy Ashdown has backed time money, as a way of tackling the damage caused by unemployment. Time money will almost certainly spread in the UK without
government help, and it is possible to imagine a range of
organisations using the idea to help them achieve specific
social objectives. They will probably also underpin the
value of time money earnings by making some of their
services available in return for them, as described above.
Encouraging that kind of system in the UK could mean a range
of new approaches to a range of social problems
The point is that, by tracking people's time
contribution, we can value it and repay it. There is a
danger, when it comes to unemployed people, that this could
provide a new definition of the 'deserving poor'. But if
that is inevitable anyway - and present government policy
seems determined to make it so - there are advantages about
giving people the opportunity to make a contribution to the
neighbourhood they live in, and to pay for that contribution
in welfare. There will undoubtedly be more time money projects starting in the UK without government help, but there are things which the government and local authorities can do to encourage the phenomenon. They could, for example:
Time money recognises the vital importance of social capital, but it also shows a way forward - without recourse to prison or the courts - where we can help build it, because people want to be needed and need to be useful. And it recognises the size of the non-money workload that needs doing. Using time money would, as a side effect, broaden the
official view of what constitutes work. It may play some
role in modifying the 'work ethic' that is driving a wedge
between those who want to be useful, but find it hard to get
paid work, and those who work hard to increase their wealth
but find themselves too poor in time to play a useful role
in the lives of the people around them. It would unleash the
participation which officials and professionals so
desperately need to succeed. And if you need people's
participation to succeed, says Cahn, why don't you just call
it work? |
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